Our Service with passion

We can offer you the following services:

• Airline management
• Airline representation
• Airport slot coordination
• AOG management
• Arrange newspapers and duty free
• Audit assistance
• Catering coordination
• Check-in briefing
• Check-in management
• Cleaning coordination
• Co-mail delivery
• Coordinate crew hotel accommodation and transport
• Delay / Cancellation management
• Facilitate on-time departure
• Flight / Turn-a-round supervision
• Fuel coordination
• Immigration control
• Luggage control
• PNL management – arranging upgrades, meals, special requests, assistance, (WCHR / MAAS / UM) services etc.
• Post flight reporting
• SAOC / Barin representation
• Seating / config control
• Security management
• SLA control
• Station management
• Tax control
• Tickets / coupon reconciliation
• ULD control
• VIP escort
• Other services on request

There are dozens of potential issues that may lead to a delay. We work to solve them before they become a problem, or minimize their effects if unavoidable. Check that counters are open on time, ensure that the catering is ready, watch that the specifications of your Ground Operations Manual are followed, etc. Any issue we can handle ourselves will be duly solved, keeping the airline informed. If needed, we will contact the operations department and wait for their instructions. We also act as a bridge to the crew, providing those with any last minute info from their operations department. We are used to face any problem and our staff is trained to make things easier.

The activities of Ground Handling Agent is effectively supervised to ensure timely turnaround of the aircraft and to ensure superior passenger services. These services are carried out at the passenger terminal and on the ramp. Cargo supervision is carried out at the cargo complex and warehousing facilities and also at the aircraft to ensure proper loading and unloading procedures

We can set up handling facilities wherever you want to reach to, making your operations smoother and faster, thanks to our own in-house and experienced handling team with a broad Estonian airports coverage and our reliable local handler network in other countries allowing our clients to feel secure in trip planning. We understand the hassle of payment for handling services in many parts of the world, where credit cards are not accepted and carrying cash is a serious risk, our popular cost-effective credit facility program was designed to eliminate your payment concerns in the most convenient way for you.